The Duty of Candour underpins the Scottish Government’s commitment to openness and learning which is vital to the provision of the safe, effective and person-centred health and social care.

  1. All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future. An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how Clober Early Years Centre has operated the duty of candour during the time between 1 February 2023 and 1 January 2024. We hope you find this report useful.

  2. About Clober Early Years Centre
    Clober Early Years Centre is a local authority run children’s daycare service joined to Clober Primary School. It is registered for up to 88 3-5 year olds and 15 2-3 year olds at any one time. We provide day care to children between the hours of 8am and 6pm.

  3. How many incidents happened to which the duty of candour applies?
    In the last year, there have been no incidents to which the duty of candour applied.

  4. Information about our policies and procedures
    Where something has happened that triggers the duty of candour, our staff report this to the HT/ DHoC who has responsibility for ensuring that the duty of candour procedure is followed. The HT/DHoC records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the HT/DHoC and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future. All new staff learn about the duty of candour at their induction. We know that serious mistakes can be distressing for staff as well as people who use care and their families. We have occupational welfare support in place for our staff if they have been affected by a duty of candour incident. Where parents or children are affected by the duty of candour, we have arrangements in place to provide welfare support as necessary.

  5. Other information
    Information is shared with the Care Inspectorate but in the spirit of openness we have emailed this to all parents.